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Daphna Israel

Dafna@gmail.com, Tel: (222) 500-1111

 

Experienced Program analyst and Project Manager with MSc in Information Systems and technical background

 

PROFFESIONAL EXPERIENCE

 

Company, New York Business School 2007-– Current

 

Senior Program Analyst and Project manager 2008– Current

  • Managed project to replace paper-based course evaluation system to an environmentally friendly online course evaluation system.
    The new system saves 50K$/year, provides immediate feedback to faculty on their performance and enables students to access
    their fellow students ratings and comments
  • Managed software vendor relationships
  • Designed a new Alumni Directory system for 50K end users
  • Designed and developed web applications for course planning and scheduling
  • Designed and developed reports and SharePoint web parts used by many business units, students and faculty members
  • Lead the integration between the new CRM system (Customers Relationship Management) to Anderson school existing systems

 

 

Programmer Analyst 2007 – 2008

  • Implemented and successfully deployed a new CRM system for the Executive Education department
  • Developed web applications for faculty, staff, and students across Anderson’s programs

Company, Software Start-up, New York 2004 –2007

Professional Services Engineer

  • Led the successful technical implementation of several projects, consistently meeting both time and quality acceptance criteria
  • Gathered customer’s business rules and requirements and designed customized solutions that met their needs
  • Integrated Synthean’s ClearPath software with the clients’ enterprise applications (databases, middleware and ERP)
  • Conducted usability testing, deployment and roll-out of all new features and functionality
  • Influenced Synthean’s product roadmap by incorporating end-user input into the design sessions
  • Designed and developed new tools for project implementation support
  • Developed user interface for new product features

 

Company, Software Solution Provider, New York 2001-2004

DBA

· Provided consulting and database administration services (Oracle and MS/SQL)

· Designed and developed Customer Management System for small businesses

 

Company, Israel, 1998-2001

Oracle Database Administrator, 2000-2001

· Managed administration and development of multi-terabyte databases

· Provided support and maintenance to worldwide client sites such as Bell Canada and Vodafone Australia

Unix Programmer, Operations & Environment Department, 1998-2000

· Developed enhancements to billing applications to adjust to client-specific IT environments

· Participated in implementation teams at clients such as GTE and Vodafone both in the USA and across Europe

 

EDUCATION & CREDENTIALS

 

Master of Science in Information Systems, XXX State University

Bachelor of Science in software Engineering, Graduated Magna Cum Laude, Technion, Israel

PMP – Project Management Professional, Project Management Institution

 

TECHNICAL SKILLS: SQL, MSSQL, SSRS, SSIS, C#, ASP.net, XML, XSL, Data Modeling, Oracle, PLSQL, SharePoint, Moodle (course management system), BlackBaud (CRM)