Help Desk Support Representative
Category:
IT and Engineering
Capacity:
Full Time
Job Number:
64282
Your role will include:
Providing telephone support for computing and peripheral equipment issues, via remote control, including but not limited to:
- Diagnosing and resolving hardware issues on computers
- Diagnosing network and communication faults
- Supporting software products unique to the Weizmann Institute of Science
- Working with a variety of computing devices – PC, Mac, tablets, and smartphones
- Diagnosing and resolving issues in off-the-shelf software and Windows operating systems
- Working across multiple interfaces within and outside the Institute
Skills and abilities:
- Computer technician with a professional certification or relevant vocational training – required
- At least one year of experience in a telephone support center as a Help Desk representative – required
- Knowledge and experience working with Microsoft systems such as Office, Outlook, and Windows – required
- Experience in network computer management and diagnostics, and user administration – required
- Knowledge and experience with Android, Linux, iOS, and macOS – advantage
- High proficiency in Hebrew and English, written and spoken (including end-user support)
- Strong service orientation and interpersonal communication skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet tight deadlines
- Self-learning and ability to keep up to date independently
- Willingness to work in shifts, including one Friday shift every few weeks
- Willingness to work beyond standard hours when necessary